We’ve put together some Frequently Asked Questions that might be useful when planning your stay:
Does this property require a security deposit?
Yes, we ask for a security deposit of £500 for The Cedars. We’ll be in touch about 3 weeks before your stay with instructions on how to pay this. Alternatively, please contact the office on 01884 849127
What time can I arrive at the property?
The check in time for The Cedars is 4pm. Unfortunately It's not possible for you to arrive earlier than this as we'll be busy getting the house ready for your stay. If it looks like you might arrive in the area earlier than that, we’d suggest stopping off at one the pubs we’ve mentioned for lunch, or having a browse round one of the nearby towns.
How do I find the property?
You’ll find detailed directions provided in your ‘My Booking’ section on our website. We always recommend using these rather than Sat Nav as Sat Nav can sometimes take you past the turning for The Cedars. Be sure to pass these instructions to all members of your group!
How do I access the property on the day of my stay?
You’ll be able to see all your check-in information about 21 days before the start date of your stay. To access this, log into the’ My Booking’ section of our website, using your booking reference number and your email address. You’ll find all the information you need there, including our contact details and instructions regarding the keys.
Can I have a food delivery to the property?
Yes, you can arrange to have a grocery delivery to the property for when you arrive or during your stay. It's important that delivery slots are made for after the arrival time of 4pm and that you are there to receive your order personally; remember that traffic isn’t always reliable and we’d hate you to miss your delivery. For that reason, we recommend that you make sure your name and contact number are on the delivery information. The following shops will deliver to this property: Asda, Waitrose, Sainsburys, Tesco, Dart Fresh and COOK Frozen Foods.
Can I charge my electric vehicle at the property?
Unfortunately not as there are no EV charging points at The Cedars. Due to insurance restrictions guests will not be able to use outdoor plugs or cables from the house to charge vehicles. We recommend researching the local area to find the nearest charging points - please see Electric Vehicle Charging At Our Holiday Houses.
We are thinking of inviting people over during our stay. Is this allowed?
Due to insurance /health and safety policies you cannot invite guests to The Cedars - this is clear in the Terms and Conditions that should be read when you book your stay. There is a maximum occupancy for each property and this cannot be exceeded, which is why we ask for details of each person who will be staying at The Cedars, including their names and ages. You can accommodate extra guests for a minimum of 2 nights in our Dreamview Shepherds Huts (charged) - they get their own space but can still join in the fun at The Cedars - see Silver Birch, Copper Beech and Sweet Chestnut.
Are there any local pubs that we could stop at on the way to The Cedars, or visit during our stay?
What can we find supplied for us at The Cedars?
There is enough crockery, cutlery and glasses for a dinner party. You'll find at least 2 toilet rolls per toilet. Salt and pepper, tea, coffee, sugar, washing-up-liquid, dishwasher tablets (at least 6), tea towels, dish cloth and scourer, sponge, oven gloves, kitchen roll, tin foil, cling film, bin bags, hand soap, Welcome Pack of shower gel, shampoo and conditioner. 2 hairdryers provided.
Bed linen, cot mattress sheets, bath robes (all guests aged 12 years+), slippers, bath towels and hand towels are supplied. Note that we don’t supply extra towels for use in the swim spa, so you’ll need to bring these yourself. We also recommend bringing suitable footwear for going to and from the swim spa – like flip-flops or crocs.
I would like to have a toddler bed or cot at the property do I need to bring my own?
We can provide one cot at The Cedars but note that you will need to request this on your booking.
Are there stairgates available for use at the house?
Due to the contemporary design of the staircase at The Cedars it is not possible to fix stairgates on to it. We advise that children should be supervised at all times.
Are dogs allowed at this property?
We are very sorry, but pets are not allowed at The Cedars.
Are hen parties and stag parties allowed here?
Unfortunately not - due to planning restrictions we can only accept bookings from family groups for The Cedars.
Is the swim spa exclusive to The Cedars?
Yes - entirely! It's all yours for the whole of your stay. The swim spa is sited on the terrace and measures 14ft x 9ft x 5ft.
Is there a BBQ at the property?
Yes, there’s a gas BBQ and a gas Ooni pizza oven on the terrace at the front of the house. These are available from Easter until the end of October and gas is supplied. There’s also a firepit and a BBQ lodge which can be used anytime of year; 1 bag of charcoal is supplied for this - more can be purchased from the owners prior to arrival. Note that all extra charcoal, kindling and logs must be pre-booked from the owners prior to your stay – please make sure this is done in advance as the owners do not live on site.
Is there a wood-burner or open fire at The Cedars?
Yes, there is, there's a user-friendly wood-burner in the sitting room, for use from November to April. An inital supply of logs is provided for this, with more available at an extra charge but this must be booked in advance of your stay
Is there WiFi at the property?
Yes, there is WiFi at The Cedars. We always make guests aware that because the house is in a rural location, the speeds may not be as quick as you are used to. It might be an idea for you to download anything that you might need before your stay to avoid disappointment.
Are there TVs at The Cedars?
Yes, there are TVs in the lounge, all bedrooms and even in the en suite bathroom for Bedroom 1 - so you can lie back in the bath and catch up on the latest soap (excuse the pun!). All TVs are Smart TVs so you can access Netflix, etc but you will need to log in with your own password.
Is there facility to play music at the house?
Yes, there is a Sonos sound system throughout. This can be controlled using the tablet in the kitchen, as can some of the appliances.
How should I leave The Cedars at the end of my stay? What do I need to do?
Basically, we ask that you leave as you find - for more details please see here.