Who is responsible for managing my information? 

Staplegrove Livestock Holdings Ltd (blackdownluxurylettings.co.uk) and all information on our website operated and/or produced in relation to it are owned and maintained by: 

Staplegrove Livestock Holdings Ltd
Foxhill Farm
Blackborough,
Cullompton
Devon
EX15 2HU
United Kingdom (hereafter "we" or "us") 

Our website is built and maintained by SCRUMPY - please refer to their own privacy policy for more information.

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data. 

We are responsible for the collection and proper management of any personal information you submit to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect? 

If you choose to make a booking through us or make enquiries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. 

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookies Policy.

3. How do we use your information? 

The information you provide may be used in a number of ways, for example: 

  • to enable us to complete your booking (if you are booking a holiday );
  • for statistical purposes when we evaluate our range of services;
  • to personalise repeat visits to our websites;
  • to manage customer service queries; and
  • to help us to provide details or information you may have requested.

4. On what legal basis will we process your information? 

We will always process your personal information on lawful grounds and in particular on the grounds set out below:- 

Performance of a Contract 

If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. 

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking. 

Legitimate Interest 

We may use your name and contact details to tell you about our products and services if we think they may be of interest to you. You can ask us to stop doing so at any time by email request to info@blackdownluxurylettingd.co.uk

We may use some of your personal information for statistical purposes when we evaluate our range of services. 

Your information will not be shared with any third parties.

Legal Obligation 

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with? 

  • credit/debit card companies, within a secure payment portal.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

6. How do you manage my information? 

 All information we hold about you is held securely on our system which is ultimately managed by SCRUMPY who have their own privacy policy.

7. Updating Your Details? 

If you would like to make changes to any of the information we hold about you or to remove your email address from our direct marketing list please email info@sleeps12.com

8. How long will we hold your information for? 

We have a system of retention periods in place to ensure that your information is only stored to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

9. Your rights 

You have the right to ask us at any time:-

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so; 
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. 

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision. 

We do not use your personal data for the purpose of profiling. 

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below. 

Data Protection Officer
Staplegrove Livestock Holdings Ltd
Foxhill Farm
Blackborough,
Cullompton
Devon
EX15 2HU
United Kingdom.
Or by email to info@blackdownluxurylettings.co.uk 

10. Does the notice apply to linked websites? 

Our website may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls? 

We never record telephone calls you have with members or our staff.

12. How do we update this privacy notice? 

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice? 

You can also contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below. 

Data Protection Officer
Staplegrove Livestock Holdings Ltd
Foxhill Farm
Blackborough,
Cullompton
Devon
EX15 2HU
United Kingdom.
Or by email to info@blackdownluxurylettings.co.uk

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